Shaun Persaud
Technology Specialist
A detail-oriented technology specialist with 10 years of experience supporting Information Technology Infrastructure in education, enterprise, and small businesses throughout the greater New York Area.
His extensive computer training coupled with his passion for acquiring new knowledge and skillsets through higher education and specialized training make him an ideal candidate for a position that warrants oversight in technology installation, integration, and fortification, data integrity, backup, and security, as well as content creation and marketing integrations with online presences and properties.
An accomplished web designer, and developer, Shaun Persaud has personally revamped the online presence of multiple businesses driving more sales while saving them money. His expertise in these areas have allowed him to be invited to teach classes at Hunter College in Web Strategies, Design, and Development while working to build a Central learning Hub at Baruch College that utilizes more advanced technologies to bolster the products of aspiring entrepreneurs. He is currently working with innovative technologies to build a network of Business Development Applications as SaaS.
We needed a high-value consultant to help us with our marketing and technical needs. After reviewing a handful of candidates, we decided to hire Shaun to write, direct, and edit a number of client interviews and revamp our website. We were highly impressed with his work ethic, professionalism, and attention to detail.
Print his Resume
You can find all of his Professional Experience and Portfolio below or you can download and print a CV here:
January 2022 – Present
- Liaison with Department heads and partners to serve their technical needs.
- Oversee all technology in the NY office.
- Provide on-site and remote support as needed.
- Administer account creations for all new hires in Active Directory providing security access based on department and need.
- Create Global policies to restrict access to sensitive information.
- Serve as the only point of contact for technical support and administration on the East Coast for 4 hours daily.
April 2021 – Present
Technical Specialist
- Provide Managed services for over 20 companies.
- Provide Onsite support for all clients on the East Coast.
- Utilize specialized software paskaged to support all endpoints in multiple environments.
- Create doumentation for multiple systems in numerous companies.
- Onboard new hires and provide training for a variety of companies and systems.
TECHNOLOGIST, PROLIFIC SOLUTIONS
• Audit and bolster the company’s technical infrastructure to optimize all onboarding and Lead Management systems for scalability.
• Manage a team of 5 experts in their respective fields to build and execute a marketing campaign to boost onboarding for new clientele.
• Build and amplify a web presence using WordPress, Salesforce, and various social boosting platforms to expand outreach and brand identity.
• Create and launch an automated email marketing campaign to garner a 30% boost in outreach and save the outreach team over 1,500 hours in manual input.
• Use Adobe Creative Suite to edit photos, videos, and web assets as needed for relevant campaigns.
• Image and backup all company machines and systems to prevent data loss.
• Provide Technical support on-call with both staff and clientele.
COLLEGE LAB TECHNICIAN, HUNTER COLLEGE
• Manage a team of 8 departmental interns per day to carry out all necessary actions on incoming tickets from administrative staff and Professors.
• Install, update, and manage technology infrastructure for the graduate and undergraduate departments.
• Create and update all incoming user accounts and emails for incoming freshmen to access e-mails and their remote servers to host works created with Adobe Creative Suite.
• Install, optimize, and maintain all A/V tech in all labs, viewing, rooms, and the TV studio.
• Set-up, run technical checks, and manage (A/V equipment (lighting, sound, and video boards) throughout all department events.
TECHNOLGY COORDINATOR, BARUCH COLLEGE
• Work with the Entrepreneurial department to purchase and install technologies to help aspiring students create proof-of-concept designs.
• Design and develop with educational modules to help students and staff learn how to work with newly installed 3D Printers, the software, or working with circuit designs.
• Work with Professors to help implement some of these technologies in their syllabi.
• Teach classes in working with the circuit designs using Arduino and components to help students and staff understand how everything works together to create their designs.
• Manage all of the technical inventory to replace broken motors, laptops, and burnt hardware.
• Serve as technical support for the entrepreneurial staff.
Education
Hunter College: IMA-MFA
Integrated Media Arts Program
Awarded Technology Fellowship.
Golden Key Scholar.
Bachelor of Arts.
Double Major with Distinguished Departmental Honors in both English Literature and Criticism and Emerging Media Studies.
Minored in Computer Science.
Companies Shaun has worked with:
Thanks Shaun for all your help. I’m able to function efficiently again.
Shane – for the record, Shaun is an absolute star. I make this comment not only because he solved my problem. I’ve seen him in action since he joined Frontline and he’s been extremely helpful through this wind down process of S44 in UK and Canada. He patiently worked with my wife to remote wipe out all the laptops in Canada, worked diligently working with Kirk to encrypt the data, cleared the NY server room etc etc……a long list.
I want to take the time to let you both know my appreciation for Shaun’s technical skills and dedication. He went above and beyond today and assisted with a request from one of our head partners (Sloan) in NY. In a few hours, Shaun figured out how a system works without any documentation or how-to advice from an ICM tech (No one knew how this system worked). He is also creating documentation on this and will share it with Tony and me.
He is a total rock star and is a significant asset in the NY office and my team!!!
I just wanted to drop you a note regarding Shaun for your records.
I never realized that I could rate him after a ticket was completed until I read it thoroughly today since I was out of the office. There have been many “completed tickets” since my start back in April. Shaun has not only completed his tasks in a timely manner, but did so with a sense of professionalism, calmness and urgency.
He’s great and the rest of the Spark team thinks so also! When some of our employees had issues with Accenture IT, they sought out Shaun to help them.
Thank you…Shaun is a keeper!
Our office was under an IT service provider who was difficult to get in touch with when needed, which made our productivity suffer. Our office began working with Shaun who revamped our technology systems, setting up remote access in all our machines. The office productivity has increased, and he is definitely much more responsive when problems arise. Shaun also set up our first company website. I’d recommend his services to any small businesses who have similar technical needs.
I looked to Shaun for a full stack technologist, one who could set up back-end functionality and standard IT / cybersecurity best practices as well as more market-facing front-end elements, in this case a website buildout. Throughout the course of 8.5 weeks, we sprinted towards a go-live of my agency’s website. Not only was it fully optimized, but also fully integrated with my martech stack (SFDC, Hubspot and miscellaneous MAPS). I have worked with technology consultants before at a few larger orgs and believe him to be a cut above the rest; I continue to recommend his services to this day and am lucky to have him as part of my team.
Shaun has been an amazing asset to our Team and has proven to be very valuable. He has a strong focus on creating a seamless experience for our clients while also possessing advanced technical knowledge. Shaun has been extraordinary since Day 1. I truly couldn’t ask for a better technician to be a part of our team. He’s always looking for ways to improve our policies, procedures, and culture. Hands down one of the best. Thank you for your continued commitment to making us undeniably great!
Software Expertise
Media Production